Frequently Asked Questions
General:
What
is AllStarCharity.com and who is it for?
AllStarCharity.com, a celebrity/charity auction site, is
a new kind of charity venture, which combines the power
of the internet with the world of entertainment to raise
funds and awareness for nonprofit organizations.
AllStarCharity.com provides an outlet for celebrities to
bring increased attention and money to their favorite
causes, and for charities to capitalize on the power of
their well-known supporters to raise awareness and
visibility for their cause.
AllStarCharity.com
collects authentic, unique, and generally
"unavailable" items from celebrities and
charities for ongoing online auctions. Celebrity donated
items range from signed memorabilia, such as autographed
scripts, props, CDs and sporting equipment, to event
tickets, backstage VIP passes, cars, and even
"live" once-in-a-lifetime experiences. The
charity chosen by the celebrity receives 100% of the
winning bid from the auctioned items, as well as online
exposure, which is a great way to educate large numbers
of people.
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Is
AllStarCharity.com a nonprofit organization?
What makes AllStarCharity.com different from other
charity auction sites is that it is a completely
nonprofit venture. AllStarCharity.com has filed as a
501(c)(3), and all costs are being underwritten by Sony
Broadband Entertainment, which means that 100% of all
money raised goes directly to charity. AllStarCharity.com
provides the hosting service, the fulfillment, and the
customer service related to items auctioned for your
cause, and, there are NO service or administrative fees
at AllStarCharity.com.
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If
AllStarCharity.com is a nonprofit, why isn't your site
address allstarcharity.org?
We are registered as AllStarCharity.com and
allstarcharity.org. Because .com is the most frequently
used domain on the internet, and because we want people
to find us, we have chosen that as our official name.
Both URLS are directed to our site.
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Why
is Sony Broadband Entertainment supporting
AllStarCharity.com? How do they benefit from the venture?
Sony Broadband Entertainment benefits by the good will
generated, and the relationships with the many
celebrities, but it's more than that. Sony Broadband
Entertainment is deeply committed to "giving
back." AllStarCharity.com is fortunate to be in the
position to create this unique venture that can benefit
many worthy charities, delivering not just monetary
support but increased awareness for these organizations.
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Will
you be selling advertising space on your site?
We will not sell advertising on our site.
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Registration:
Do
I have to Register to browse item Listings?
You may browse as much as you'd like without registering.
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How
do I Register?
PERSONS UNDER THE AGE OF 13 ARE NOT PERMITTED TO
REGISTER. Anyone 18 and older may register, subject to
the terms of our User Agreement.
It takes just a few
minutes to register. To complete the registration
process, you will need to provide us with required
information such as your Username, Full Name, Address,
Email Address, Phone Number with Area Code, Country and
billing information.
You also have the option
of receiving specials or notice on items via email. Once
you have confirmed your choices, you will then have to
agree to the site rules and restrictions by clicking the
Accept command button on the following Terms and
Conditions page. You can change your user-specific
Password at any time by editing your User information in
My Account.
You may Register now!
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Why
did my Screen Refresh itself after I just submitted all
of my information?
Your cookies have probably been disabled! Check the
internet options or preferences from your browser's
toolbar. If your cookies are disabled, you will not be
able to navigate the site.
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Do
I need to enter my Credit Card information when I
Register?
The registration process does require you to enter Credit
Card information. You can browse the site and look at the
auction items without registering, but if you want to bid
on something, you will have to Register.
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What
does AllStarCharity.com do with my registration
information?
Please see our Privacy Policy for AllStarCharity.com privacy
guidelines.
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What
are the System Requirements needed to use this site?
We strongly suggest using a version 4.0
browser(preferably the most current version available)
from either Microsoft or Netscape (as opposed to a
version 3.0 browser). Netscape users should at least be
running Communicator 4.5 (Navigator 4.08) or later. For
users running IE 4.0, please check the version you are
using by going to your browser's HELP menu and choosing
"About Internet Explorer." Version 4.72.3110.8
or later should appear. If you do not have at least this
version, and you wish to get a free upgrade, go to http://www.microsoft.com/windows/ie/download/default.asp.
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Why
can't I have a PO Box as my Mailing Address?
Our fulfillment partner, Keystone Internet Services,
sometimes uses carriers that do not deliver to post
office boxes. Having a street delivery address on record
avoids any delays in processing your purchase.
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Bidding:
For bidding
questions please refer to the
Yahoo! Auctions Help page on Bidding.
Payment
and Delivery:
What are my
payment options?
AllStarCharity.com accepts Visa and Mastercard.
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I'd prefer not to
give out my credit card information over the Web. Is
there an alternative payment method?
Sorry, we only accept credit cards at this time.
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Are there any fees in addition to my bid
amount?
The high bidder pays shipping and handling fees for the
item. One hundred percent of the winning bid goes to the
charity chosen by the celebrity. AllStarCharity.com does
not charge any fees. One hundred percent of the winning
bid goes to the charity chosen to receive the proceeds of
the item.
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Do I have to pay
the full bid amount immediately after I win?
Yes, your credit card is charged for the full bid amount
as well as a separate charge for applicable shipping,
insurance and handling charges. The bid amount is charged
separately from the shipping and handling charge because
100% of the bid amount is processed directly through to
the charity benefiting from the auction.
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Where is the hard copy of my credit card
transaction?
Your e-mail confirmation serves as your receipt. For a
hard-copy receipt, simply print out the e-mail that shows
your credit card was charged. Your credit card statement
will provide further evidence of the transaction.
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Will I receive acknowledgement of my charitable donation?
The charity or nonprofit organization that receives the
proceeds of the auction you won will acknowledge your
donation with a letter.
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Is my winning bid tax-deductible?
Some of the proceeds may be tax deductible, but
AllStarCharity.com cannot give tax advice and makes no
representation about the tax treatment of your donation.
We recommend that you seek guidance from your own tax
advisors as to the tax treatment of your donation.
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Can I choose which charity will receive
the proceeds from the auction I won?
Each item auctioned on AllStarCharity.com already has a
charity or nonprofit organization designated to receive
the auction proceeds. The donor of the item chooses the
charity organization.
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What should I do
if I haven't received my item?
Once your item is shipped, package carriers may
experience unforeseen delays (i.e. holidays, weekends,
bulk-mailing periods, etc.) so your package may take
extra time being delivered. Please contact Keystone
Internet Services at allstarcharity@keystoneinternet.com if you have questions about when
or how the item was shipped.
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Who do I contact with other questions or
comments about AllStarCharity.com?
Please contact AllStarCharity.com by emailing service-charity@gmail.com. We are anxious to hear your
comments and would be happy to help you with any
questions you might have about our auctions. If you have
fulfillment questions, please contact Keystone Internet
Services at allstarcharity@keystoneinternet.com.
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Events
and Live Experiences
If I am the
winning bidder for a live event or experience, how do I
make arrangements for the experience?
For some packages, dates will be specified. If
dates are specified they cannot be changed; be sure to
read the item description and details for full
information about the package. For other packages, you
will receive a certificate, contact information, and
instructions about how to set up the experience.
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What happens if
the event is canceled or postponed, or the
celebrity is unable to participate?
If the event is not rescheduled, we will replace
it with a comparable package, or return your donation.
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I'd like to cancel my participation in an
experience, can I do that?
Sorry, but after you have placed the winning
bid, we cannot give you a refund if you are unable to
participate. We encourage you to purchase trip
cancellation insurance.
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How can I make travel arrangements for the
event?
For some packages, travel and accommodations are
included. If they are not specified in the item listing,
then you are responsible for travel and hotel
arrangements.
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Will someone from AllStarCharity.com be
at the event?
In most cases, someone from AllStarCharity.com
will be on-site. In all cases, someone from
AllStarCharity.com will be available throughout the event
or experience to answer questions and ensure that
everything goes as planned.
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Charity
How can we benefit from AllStarCharity.com?
How does AllStarCharity.com promote charitable
organizations on its web site?
AllStarCharity.com offers an excellent
opportunity for nonprofit organizations to raise funds
and awareness for their cause. AllStarCharity.com can be
your organization's online auction component for
celebrity-related items you already have, or for future
donations. AllStarCharity.com will provide the hosting
service, the fulfillment, and the customer service
related to celebrity-related items auctioned for your
cause. Your organization will benefit from 100% of the
winning bid from items auctioned for you and increased
visibility. By linking great causes with well-known
figures, AllStarCharity.com helps introduce the
organization and the cause to a new audience.
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AllStarCharity.com also
features participating organizations, whether or not they
have items to auction, on our web site in a section
called Charity Connection. Charity profiles include a
description of the organization, official logo, contact
information and a link to the organization web site, if
there is one. On a regular basis, AllStarCharity.com will
highlight a charity organization on the main page of the
site.
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Are there a
certain number of auction items we have to commit to participate in
AllStarCharity.com?
AllStarCharity.com exists to help raise
awareness and money for charitable organizations. There
is no minimum amount of participation - if you are a
501(c)(3) organization, you can submit a profile of your
organization for AllStarCharity.com. If you have only one
celebrity-related item to auction, we will help you do
it; if you have many items we can help you auction many
items. The amount of participation is up to you. Any way
you choose to do it, your organization will receive 100%
of the winning bids from items auctioned on your behalf. Our
organization exists to help yours; we provide a vehicle
for turning special donations from well-known people into
money and awareness for your cause.
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Will you be
selling advertising space on your site?
We will not have advertising on our site.
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Can we use the
AllStarCharity.com name when requesting
celebrity-related donations?
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If we have an item
or items to auction, can we ask a corporate sponsor or another donor to match
the winning bid?
AllStarCharity.com urges you to involve your
supporters in the auction process by publicizing the
auctions that will benefit your organization. If you find
a corporation or donor willing to match the winning bid,
please let us know and we will list the matching pledge
on the auction page to further increase the excitement.
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Will we receive information about the
celebrity-donor and the winning bidder? Or about all
bidders in an auction that will benefit our cause?
If the celebrity donor forwards the item to us
for auction on your behalf, you will receive the names
and addresses of both the celebrity donor and the winning
bidder so that you can acknowledge the donation (to the
extent required by applicable law). If you forward the
celebrity-donated item to us for auction on your behalf,
you will receive the name and address of the winning
bidder. AllStarCharity.com does not sanction any other
use of such personal information unless expressly
approved by the respective celebrity or winning bidder.
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Will charities be
featured in AllStarCharity.com's advertising material?
We ask for the right to use each charity's logo
as part of our advertising efforts. We will feature as
many different charities as possible to increase your
exposure, and biweekly, on the site home page, we will
feature a different charity.
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Who
do I contact about participating in AllStarCharity.com?
For more
information about participating in AllStarCharity.com,
contact us via e-mail at allstrs-info@gmail.com.
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